Refund policy

Return Policy

At Fabric Frog, all fabrics are made to order and cut specifically to your requested quantity, so we only accept returns for damaged, defective, or incorrect items received.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your order to contact us about a return request.

To be eligible for a return:

  • The item must be damaged, defective, or incorrect
  • The fabric must be unused, unwashed, uncut, and in original condition
  • You must provide proof of purchase
  • You may be asked to provide photos of the issue

To start a return, contact us at info@fabricfrog.eu.

Items sent back without contacting us first and receiving approval will not be accepted.

Non-Returnable Items

Because all fabrics are cut to order, we do not accept returns or exchanges for:

  • Change of mind
  • Incorrect quantity ordered
  • Colour or design choice
  • Custom-cut or made-to-order fabrics
  • Sale items
  • Gift cards

Damaged or Incorrect Orders

Please inspect your order upon arrival and contact us immediately if:

  • Your item is damaged
  • Your item is defective
  • You received the wrong fabric

If there is a problem, we will work with you to make it right.

Exchanges

We do not offer exchanges on made-to-order fabrics.

EU 14-Day Cooling-Off Period

Under EU consumer law, the 14-day cooling-off period does not apply to custom-made or made-to-order goods, including fabric cut specifically to your requested length. For this reason, these items cannot be returned unless damaged, defective, or incorrect.

Refunds

If your return is approved, refunds will be issued to your original payment method within 10 business days after we receive and inspect the returned item.

If more than 15 business days have passed since your refund was approved, please contact info@fabricfrog.eu.